Frequently Asked Questions

What is the cost of shipping?

Unfortunately with shipping costs on the rise, we can no longer support free shipping. A flat fee of $11 will be added to your cart to ship your box. 

How long will it take for my box to arrive?

Boxes ship on the 5th of every month. If the 5th of the month falls on a Sunday, boxes will be shipped on the 6th of the month. 

Where do you ship?

At this time, our boxes ship to the US and Canada.

Do I have to pay sales tax?

Yes, tax amounts are based on your shipping location and vary by county. Our website automatically calculates sales tax when you enter a shipping location.

When will I be charged?

Your accounts will be charged within 24 hours of completing checkout.

How can I check my order status?

Go to “My Account” at the top of the page. When you login, you’ll see a list of recent orders. Here, you can cancel an order, view, or pay. You may not cancel orders after they have been shipped.

How do I track an order?

After your order has been shipped, you'll receive an email from us with tracking information. You may also obtain a tracking number by clicking “Order History” in the My Accounts links section. Once you sign in, you will see an order status and a tracking number.